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Frequently Asked Questions

 

When is the Fall case coming?

-SHIP MEMBERS
Your case will be shipped between October 2nd and 5th.  Please check your shipping address and information to ensure it's correct.  If you have a buzzer please include in your address.  You can login to your account and make the changes there or contact crushclub@tinhorn.com.  Please note a signature is required, if you have an office address that can receive your case that often works best.

PICK UP MEMBERS
The pick up window is from September 1st to October 16th.  If you are not able to pick up during that time, just send us a note and we'll arrange to ship it to you. *Please note we will not have wines over from the warehouse until August 30th for Pick up.

When will credit cards be charged?

-All Pick Up Members will be charged for their case on August 30th. Ship Members will be charged between September 25th to 28th.  Please ensure you have updated credit card information on file.

What does it cost to ship?

The shipping varies by province.  It is $24 per case in BC, $30 in AB/SK/MB, $40 ON, $45 QC and $50 to Maritimes.  We also have a shipping option called 46Brix - for a one time fee of $79 you enjoy free shipping for one year from any member wineries. Want to add another case (12) bottles - second case is 50% ship discount.

What happens if I don't pick up my wine?

If you are unable to pick up your wine in during the pick up window of September 1st to October 16th, we will ship the wines.  If we are unable to do so and they are not picked up in a timely manner it will be donated in your name to charity.

 We don't have a secure lock up area to keep your wines and your case could include sold out wines that we are not able to guarantee you will receive after the pickup window closes.  If you find that the time frame to pick up your wine is closing, please send us a note and let us know when you can pick up and we'll do our best to accomodate you.

Can I add wines to my case?

Yes!  It's the same price to ship 12 bottles as 6, you can add wines to your case under 'My Account' , click 'Club List' then 'Edit Club' and choose any additional wines to fill your case or send us a note and we can add on with wines of your choice.  For all members, any additional full cases (12 bottles) can be shipped for half price on the second case. Deadline for add-ons for PICKUP Members is August 28th and for SHIP Members September 15th.

Do I have to be home to sign for my case?

Yes!  When shipping wine we do require a signature.  If you are not able to be there, please add a different shipping address to your account- maybe your family or friends would help out?  Unless otherwise specified, wines are shipped via ATS, rural and Post Office box via Canada Post. Feel free to let us know your preferred carrier.  Where possible, delivery to a business address ensures you'll have someone there to sign for it. Re-directs or multiple attempts at delivery will incur additional delivery charges.

How do I find out about other Crush Club Events?

Check out our Members Events page.  There's a calendar of upcoming events for Crush Club members.  Also make sure to check frequently on our Members Benefits page for the latest VIP offerings for Crush Club members.

How do I update my credit card or shipping address?

The easiest way is to sign onto 'My Account' on the Crush Club page.  If you don't remember your username or password, just click 'Forgot Username or Password' and the system will help you out!

Where do I get more information or help?

Feel free to contact our Wine Club Team, by email at crushclub@tinhorn.com or by phone at 888.484.6467.